Refund policy

Return & Refund Policy

Effective Date:

At Fourthwave.in, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we’re here to help. Please read our Return & Refund Policy carefully before initiating a return or refund request.

1. Return Eligibility

To be eligible for a return, the item must meet the following conditions:

The return request must be made within [1 DAY] of delivery
The item must be unused, unworn, unwashed, and in its original condition
Original tags, packaging, and accessories must be intact
The item must not show signs of damage, wear, or alteration caused by the customer
Proof of purchase or order confirmation must be provided

We reserve the right to reject returns that do not meet these conditions.

2. Non-Returnable Items

The following items are not eligible for return or refund unless received damaged or defective:

Sale or clearance items
Gift cards
Customized or personalized products
Innerwear or hygiene-sensitive items
Products marked as “Non-Returnable” on the product page

3. How to Request a Return

To initiate a return, please contact us at:

Email: jainnishit45@gmail.com

Please include:

Your order number
Product name(s)
Reason for return
Photos (if item is damaged or defective)

Our support team will review your request and provide return instructions if approved.

4. Return Shipping Costs

If the return is due to a damaged, defective, or incorrect item received, Fourthwave.in will bear the return shipping cost.
For all other eligible returns, customers may be responsible for return shipping charges unless otherwise stated.

Shipping charges paid during checkout are generally non-refundable.

5. Refund Process

Once we receive and inspect the returned item, we will notify you regarding the approval or rejection of your refund.

If approved:

Refunds will be processed to the original payment method
Refund processing may take up to 10-15 days
Depending on your bank or payment provider, it may take additional time for the refund to reflect in your account

If your refund is delayed, please contact your bank or payment provider first before reaching out to us.

6. Exchange Policy

We currently DO NOT offer exchanges.

7. Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, or incorrect item, please contact us within [1 DAY] of delivery.

Please provide:

Order number
Clear photos/videos of the product and packaging
Description of the issue

After verification, we will arrange a replacement, exchange, or refund at no additional cost to you.

8. Cancellation Policy

Orders may only be canceled before they are shipped.

Once an order has been dispatched, cancellation requests may not be accepted. In such cases, customers may initiate a return after delivery, subject to eligibility criteria.